Terms of Use

1. Who we are

The Service is provided by [Company name] ("Lumaspace", "we", "us"), a company registered in Scotland, company number [number], with its registered office at [address].

You can contact us at hello@lumaspace.co.uk.

2. What the Service is

The Service is a free tool to help you organise the costs of a funeral and keep track of the steps involved. You can add costs, mark them as an estimate, quote, confirmed or paid, set an optional budget, and tick off a checklist.

We may add, change or remove features at any time. In particular, we are building a shared space for families, which is not available yet. Joining the waitlist doesn’t entitle you to access, and we can’t promise when, or whether, it will launch.

3. Not advice, and not a quote

The Service helps you organise your own figures. It is not:

• a quote or offer from any funeral director or other provider
• financial, legal, tax or benefits advice
• a recommendation of any provider or product

Prices differ by provider, location, funeral type and third-party fees. Your funeral director’s written quote is what counts. Please check anything important, such as deadlines, paperwork or what help with costs you may be entitled to, with the relevant provider, official body or a qualified adviser.

4. Averages and other information

Where we show average costs, they come from published research, which we name on the page [for example, SunLife’s Cost of Dying Report 2026]. They are averages, not predictions, and your costs may be very different. We try to keep information accurate and up to date, but we can’t guarantee it is complete or current. The checklist is a general guide and may not cover your circumstances or your local requirements.

5. Your information and your budget

Where your budget is stored. Unless you choose to email yourself a copy or join the waitlist, the budget and checklist you create are saved on your own device, in your browser. We don’t receive them and can’t see them.

Please keep your own copy. Because your budget is stored on your device, it can be lost if you clear your browser data, use private browsing, or switch devices. We can’t recover it for you. Use the download or email options to keep a copy.

If you give us your email. If you ask us to email you a copy of your budget, or join the waitlist, we will use your email as described in our Privacy Policy [link]. [Describe what is actually sent. For example: “If you email yourself a copy, we send the contents of your budget to the address you give us.”] You can ask us to stop at any time.

Please be careful with sensitive details. You don’t need to enter the name of the person who died, or any personal or financial account details, to use the Service. We suggest you avoid doing so.

6. Using the Service

You agree to use the Service lawfully and for its intended purpose. Please don’t:

• try to interfere with or disrupt the Service, or access it by automated means (such as scraping) without our permission
• try to gain unauthorised access to any part of it
• copy, resell or republish the Service or its content, except as these terms or the law allow

You are responsible for the accuracy of the figures you enter and for any decisions you make based on them.

7. Third-party links

The Service may link to other websites, such as government or charity pages. We don’t control those sites and aren’t responsible for their content or availability.

8. Our content and ownership

We own, or are licensed to use, the Lumaspace name, logo, design, text and software. You may use the Service for your own personal, non-commercial purposes. The figures and notes you enter remain yours.

9. Availability

We aim to keep the Service available, but we don’t guarantee it will always be available, uninterrupted or free from errors. We may suspend, change or end the Service, or any part of it, at any time. Because the Service is free and not a service we’re paid for, we don’t owe you a refund for any change.

10. Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law doesn’t allow us to limit. Nothing here affects your statutory rights as a consumer.

Subject to that, and because the Service is provided free of charge:

• we are not responsible for losses that were not a reasonably foreseeable result of our breaking these terms or failing to take reasonable care
• we are not responsible for loss of your budget or checklist data stored on your device
• we are not responsible for decisions you make, or costs you incur, in reliance on the figures or information in the Service

[Solicitor to confirm this wording and whether to include an overall financial cap.]

11. Changes to these terms

We may update these terms from time to time. The “last updated” date at the top shows when. If we make a significant change, we’ll tell you in a reasonable way, for example with a notice on the site. By continuing to use the Service after a change takes effect, you accept the updated terms.

12. Ending your use

You can stop using the Service at any time. To remove your saved budget from your device, clear the site data in your browser. To ask us to delete anything we hold about you, such as your email address, contact us at hello@lumaspace.co.uk.

13. Governing law

These terms, and any dispute connected with them, are governed by Scots law, and the courts of Scotland have jurisdiction. If you live elsewhere in the UK, you may also bring a claim in the courts where you live, and you keep any mandatory consumer rights that apply there. [Solicitor to confirm.]

14. Contact

Questions about these terms? Contact us at hello@lumaspace.co.uk or [postal address].